Explanation of intermittent downtime on Sunday, 10 Jan 2010

Did you have trouble reaching Voo2do on Sunday evening? Here’s a quick explanation of what happened:

  • our hosting provider’s internet transit provider had some network problems
  • these problems made Voo2do inaccessible from much (but not all) of the world
  • no data was lost or corrupted
  • this issue was not specific to Voo2do and affected many of our provider’s customers
  • our hosting provider is investigating why this happened so it doesn’t happen again

We’re sorry for any inconvenience this may have caused, and are assured by our hosting provider that they are tracking this down. They’re good, competent people, and these sorts of problems are exceedingly rare, so this is unlikely to reoccur. They’re publishing updates on their blog.